Privacy Policy
This page explains how your personal information is collected and managed by Set in Motion Physiotherapy.
In this Privacy Policy ‘you’ means any party that provides personal information to us and ‘we’ or ‘us’ means Set In Motion Physiotherapy.
Please read this Privacy Policy carefully. By providing personal information to us, you consent to our collection, holding, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not consent to providing your personal information.
What personal information do we collect?
The type of information we collect from you or from third parties, may include:
Your name, date of birth, contact details including email address, mailing or street address and telephone number, marital status and anniversary, age or date of birth, credit card information, and demographic information such as your postcode.
Medical information mayinclude medical history and any care you may need.
Your preferences and opinions to information you provide to us through customer surveys
We may log information about your access and use of our site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Our practice follows the guidelines of the AHPA’s Private Practice Privacy Guide 2014 for the management of health information in private practice. The Guide incorporates federal and state privacy legislation, and the Australian Privacy Principles, which requires that your personal information is kept private and secure.
How is your information used?
We will use your information in the following ways:
To provide the most appropriate assessment, diagnosis and treatment
To enable you to access and use our site and any associated applications and associated social media platforms
Contacting and communicating with you
For internal record keeping for analytics
For administrative purposes in running our Clinics, including invoicing and to comply with Health Fund and Medicare Australia billing requirements
To liaise with others involved in your health care, including treating Clinicians, GPs, specialists and Allied Health Practitioners.
Market research and business development including to operate and improve our Site and any associated applications and associated social media platforms
Advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you.
You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided in the marketing materials.
Sensitive Information:
How we treat personal information that is also sensitive information Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. In referring to ‘sensitive information’ we mean information that relates to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices and criminal records, health information or biometric information.
The types of sensitive information that we may collect include:
Health information, including medical history.
We will not collect sensitive information about you without first obtaining your consent. In the event that you provide your consent, sensitive information will be only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected, including:
Providing services for a purpose that is directly related to the primary purpose for which the sensitive information was collected
Data analytics purposes; and
Referring you to medical or health service providers.
Sensitive information may also be used or disclosed if required or authorised by law.
Your rights and controlling your personal information
Consent: Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.
Your provision of third party information: If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this.
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) (Privacy Act). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
We may collect information about you that you choose to provide, such as your e-mail, postal address, mobile phone and date of birth. We may may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.
We use cookies and other internet technologies to manage our website and on-line certain products and services.
Disclosure of personal information to third parties
SIM Physiotherapy may disclose personal information to:
Credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided to you.
All information and non-personal information contained in those databases, to the extent permissible by law. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.
Requests for access to health information may be received from various third parties including:
• Subpoena/court order/coroner/search warrant/solicitors
• Relatives/friends/carers
• External clinician’s, General Practitioners & Health Care Institutions
• Health insurance or workers compensation companies
• Research/quality assurance programs
• Media
• Accounts/debt collectionNo patient information will be released to a third party unless the request is made in writing and provides evidence of authority signed by you as the patient, or the patient’s legal guardian.
Uses and Sharing
We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose. We will not use your personal information to market to you unless we have either your implied or express consent.
We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law
Cookies and web beacons:
Set in Motion Physiotherapy (“us”, “we”, or “our”) use cookies on simphysio.com.au (the “Site”). By using the Site, you consent to the use of cookies. This Cookie Policy explains what cookies are, how we use them, how third parties we may partner with may use cookies on the Site, your choices regarding cookies and further information about cookies.
What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site.
Cookies can be “persistent” or “session” cookies. We use persistent cookies and session cookies on this Site. A persistent cookie is stored on a user’s device in-between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. A session cookie allows the Site to link your actions during a browser session. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser.
How do we use cookies?
Site analytics: These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
If and when you choose to provide the Site with personal information, this information may be linked to the data stored in the cookie. We may use web beacons on this Site from time to time. Web beacons or clear.gifs are small pieces of code placed on a web page to monitor the visitors’ behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Your choices regarding cookies
Control cookies in your browser by using ‘ad blocker’ software.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Site Name:
Only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include:
Auditing, research and analysis in order to maintain, protect and improve our services.
Ensuring the technical functioning of our network.
Protecting the rights or property of SIM Physiotherapy.
Developing new services
We will not collect or use sensitive information for purposes other than those described in this Privacy Policy and/or in the supplementary service privacy notices, unless we have obtained your prior consent. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Information Security
SIM Physiotherapy are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Data Integrity
SIM Physiotherapy processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Links to other websites
SIM Physiotherapy’s site may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.
Changes to Privacy Policy
SIM Physiotherapy may change the terms of its privacy policy at any time and without notice should it be required or requested by Australian legislation or from legal or governmental authorities. You should check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy